Returns & Refunds Policy

At Masttees, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns Eligibility

You may return an item if:

  • The return request is made within 14 days of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • All original packaging and tags are intact.
  • You can provide proof of purchase (order confirmation email).

We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Socks
  • Personal-use or hygiene-sensitive products
  • Sale or promotional items (unless faulty)

How to Return an Item

  1. Email us at info@masttees.com with your order number and reason for return.
  2. Wait for confirmation from our team before sending your item back.
  3. Once approved, securely pack your item and send it to:

Masttees Returns
682 High Road 
Leyton
London
E10 6JP
United Kingdom

Please note:

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We strongly recommend using a tracked delivery service, as Masttees is not responsible for lost or undelivered return parcels.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval status.
  • Approved refunds will be processed to your original payment method within 5–10 working days.
  • Original shipping charges are non-refundable unless the item was faulty or sent incorrectly.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, including clear photographs of the issue. We will resolve the matter promptly.

Exchanges

We currently do not offer direct exchanges. If you wish to change an item, please return the original product (if eligible) and place a new order.

Contact Us

For any return or refund enquiries, please contact:

📧 info@masttees.com

Thank you for supporting Masttees — where culture meets style